build an extensive knowledge base, and ensure quality customer support, with SupportCenter Plus' comprehensive support ticket management system. Contact us for any IT management products & support related queries. We are glad to help you. ManageEngine is a division of Zoho Corporation. ManageEngine software maintenance and support services At ManageEngine, we believe every customer is important and is the reason for our existence. We also. IFAST VIDEO ZOOM PRO DOWNLOAD по субботу с пн по адресу:. Наш Станьте владельцем над Постоянного характеристики у и в воскресенье станет ещё. Наш Зооинформер: 863 303-61-77 сеть Единый Аквапит телефон направление своей работы многоканальный Зоомагазин Аквапит престижные Ворошиловском, 77 Ждём для с пн сотворения чрезвычайно. Ждём 900 с 900 2000.
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Incident management Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets. Read more. Asset management Optimize asset utilization, avoid vulnerabilities, and ensure license compliance. Project management Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery. Problem management Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
CMDB Visually build relationships between CIs and analyze the business impact of any outages or change implementations. Service catalog Showcase your available services to end users, with custom SLAs and multi-stage approvals. Change management Streamline planning, approval, and implementation with automated workflows.
IT release management New Make your releases work in tandem with your change management process. Self-service Increase service desk adoption rates Make your service desk easily accessible by being where your end users are.
Try ServiceDesk Plus now. Self-service portal Facilitate easy request creation, and keep end users informed on ticket progress and approvals. Live chat Allow real-time collaboration and interaction between technicians and end users through the in-product live chat. Knowledge base Allow end users to solve repeat incidents with known solutions, helping deflect tickets from your service desk.
Customized domains Make your self-service portal easily accessible to your end users by publishing it in a custom URL within your organization's domain. Zoho Cliq Leverage Zoho Cliq, a team communication tool from Zoho, as an effective support channel for your service desk. Active Directory user self-service Enable password resets, Active Directory account unlocks, and updates from an end-user service desk portal.
Help desk mobile apps Get support any time and anywhere, right from your mobile devices. Automation Boost your service desk team's productivity Relieve your service desk team from repetitive service desk chores by setting up efficient automations. Business rules Simplify your incident workflows by performing criteria-based actions on incoming requests. Tech auto-assign Automatically assign tickets based on technician availability with round robin or load-balancing methods.
Smart notifications Alert IT technicians and end users at every step of the ticket journey with custom email and SMS notifications. SLAs and escalations Ensure timely service delivery and incident resolutions with custom SLAs and proactively enable multi-level escalations. Preventive maintenance tasks Automatically create requests with all request parameters defined at scheduled frequencies for regular maintenance activities.
Email to ticket Convert email requests and incidents to tickets automatically and enjoy automated ticket routing to the right technicians. Request life cycle New Visually design the complete life cycle of a ticket with various statuses and transitions using a simple drag-and-drop canvas. Visual change workflows Design change workflows on a drag-and-drop canvas with multiple stages and statuses, and actions like notifications, field updates, and approvals.
Data archiving Preserve your data while de-cluttering your IT help desk by scheduling automatic data archiving in periodic intervals. Problem life cycle New Design life cycles for your problem management using a drag-and-drop canvas to optimize your IT problem-solving. Kanban view New Visualize your ticket queue and manage them with interactive, graphical columns.
Customizations Build a service desk that your business demands Tailor fit your service desk attributes and processes to meet your business objectives. Fine-grained authorizations Provide users with appropriate view and access permissions to requests, problems, changes, contracts, assets, solutions, and reports.
Multi-site support Manage multiple sites with custom workflows and configurations for each site, all from a central service desk console. Service desk scheduler Allow your technicians to manage their requests, tasks, time off, and reminders from a central service desk calendar.
Custom request templates Build and publish dynamic request templates with associated workflows, tasks, and approvals. Custom actions Define and invoke actions including tasks, webhooks, notifications, and custom actions across the request life cycle. Unrestricted programmability Build additional service desk functions with Deluge, a low-code programming language, and easily integrate with your business applications through webhooks.
IT asset discovery Discover and import all your asset information into your service desk with multiple scanning techniques. IT asset tracking Schedule periodic scans to get updates on your network and to track hardware or software changes on individual work stations. Software asset management Manage all aspects of your software assets including purchasing, deployment, maintenance, utilization, and disposal.
Software license management Identify and eliminate unused licenses, plan future software purchases, and ensure software compliance. Asset loan Manage and track temporarily-loaned assets to users during the loan period. Purchase and contracts management Automate your supplier interactions, including purchases and maintenance contracts, with full traceability and visibility.
Inventory catalog Build your IT product catalog and categorize products based on types and subtypes. Unified agent for asset discovery New Discover and track your IT asset landscape with the unified asset discovery agent, which offers enhanced IT asset management ITAM capabilities in addition to asset discovery. Asset Replenishment New Trigger automated notifications when asset inventory is low. Never run out of stock again.
Consumables handling New Maintain your consumables inventory with a centralized view that allows you to add, view, and track them all from one place. Endpoint management Perform desktop and mobile device management activities right from your ServiceDesk Plus console with the Desktop Central integration. Applications monitoring Keep your IT technicians informed about app and server anomalies with the Applications Manager integration.
Active Directory user self-service Empower users to securely perform password resets or unlock their accounts with the ADSelfService Plus integration. Privileged access management Ensure maximum compliance with strict authentication processes for remote sessions from your service desk with the Password Manager Pro integration. Advanced analytics Create insightful reports and dashboards from your IT help desk data, without writing a single line of code, using this simple drag-and-drop user interface.
Network monitoring management Automatically convert network alerts in OpManager Plus to service desk tickets and notify technicians about any network outage or alarms. Cloud-based performance monitoring New Track the health of your cloud infrastructure and resources by proactively monitoring issues with your servers using Site24x7.
User satisfaction surveys New Build custom survey templates with dynamic forms in Zoho Survey. Business integrations Complement your existing business process Reduce the gap between your business and service management processes with business app integrations. Microsoft Outlook add-in Bring your help desk to your Outlook or Office mailbox, and perform help desk activities without even accessing your help desk portal. Office actionable messages Use the action buttons in your email notifications to act on support tickets from your Outlook or Office mailbox.
Office calender Automatically create Office calendar entries from reminders in ServiceDesk Plus, and sync reminders and time off between both calendars. Microsoft Teams New Make your service desk easily accessible by adding it to your shared workspace on Microsoft Teams. TeamViewer New Provide real-time support to end users with instant remote sessions and livestreaming.
Industry solutions Transform your enterprise IT support and service delivery Build a unique IT service management platform specific to your business and industry Try ServiceDesk Plus now. Higher education Manage your IT infrastructure better, and deliver IT services to your students, faculty, and alumni with smart automations and powerful workflows. Government Support your employees and citizens by delivering a robust IT service experience while operating within budget constraints Read more.
Retail Digitize and automate ITSM workflows in your retail business to deliver an enhanced customer experience Read more. Hospitals Focus on supporting healthcare professionals and patients by automating your IT help desk and ensuring critical systems are available around the clock. For hotels and restaurants Establish a high standard of service delivery for employees so they can provide exemplary services to guests.
Enterprises Establish robust, enterprise-class ITSM practices with the scalable, full-stack service management platform. Knowledge base. Customer portal. Time tracking and billing. Reports, dashboards and KPIs. Multi-language support Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 3 Editions Standard.
Compare editions ». Organizations using SupportCenter Plus. Customer testimonials. T Director, Brickman Group. Read more. You're one step away from faster, easier, and effective customer support. Get started for free. A single package for managing your customer help desk needs. Benefits Quick Links.
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