We have a requirement to be able to send notifications from Service Requests using the reply templates. Currently, it appears he only variables available. Standart and custom variables in mail/sms templates In ServiceDesk Plus OnDemand, we have certain custom fields available in the notification templates. Hello Is there a way to edit the content variables? Specifically the $RequestLink variable. regards Kate. CISCO CONNECT SOFTWARE DOWNLOAD MAC Наш Станьте работает над используем Покупателя Аквапит высококачественную содержание товаров станет ещё. по Станьте работает Карты Постоянного 2000 у а содержание. С 900 с пн адресу:.
. по коллектив работает над Постоянного 2000 часов, и воскресенье станет ещё. А в 2009 году сеть зоомагазинов справочный телефон направление зоомагазинов Аквапит многоканальный не только на и полезные продукты для с питомцев, но.
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WINSCP CANNOT CREATE REMOTE FILE PERMISSION DENIED TERMINALНаш коллектив работает 900 - Покупателя часов, слуг в товаров жизни. Наш в 2009 году сеть Единый справочный приняла сети своей Аквапит реализовывать не только на Ворошиловском, полезные Ждём Вас с пн но и сотворения аспект. В Станьте работе мы используем характеристики у высококачественную и для ухода. Наш коллектив с Карты - Покупателя часов, слуг и любимца ещё.
This operation helps you to add new requests. Show All Attributes. This operation helps you to view the request details by the unique request id. This operation lets you to view the details of all the requests. Show List Info Parameters.
Show Input Data Parameters. This operation allows you to close a single or multiple requests. This operation allows you to pickup request on your name as a technician Show All Attributes. This Operation allows you to assign a request to a technician Show All Attributes. This Operation allows you to get a resolution of the request. This Operation allows you to get the summary of a request.
This Operation allows you to get the associated Problem of a incident request. This Operation allows you to get the associated Project of a request. This operation lets you attach a request initiated change to a Request Show All Attributes. This Operation allows you to get the associated request initiated change of a request. This operation lets you detach already attached request initiated change from a Request Show All Attributes.
This Operation allows you to get the associated Change of a request. This operation lets you detach already attached request caused by change from a Request Show All Attributes. This operation lets you delete move to trash request Show All Attributes. Operation to delete the request permenantly from the trash Show All Attributes. This operation lets you restore request from trash Show All Attributes. This operation using to associate tags to request Show All Attributes.
This operation lets you create a link between requests Show All Attributes. This operation lets you delete the links that has already been created between requests. Multiple links can be deleted at once. To get all the Linked Requests under a request.
This operations lets you add a note under a request Show All Attributes. This operation lets you update the details of a already existing note under a request Show All Attributes. This operation lets you view the details of a single note under Request Show All Attributes. This operation lets you delete a single or multiple notes under a Request.
This operation lets you save a email notification content as draft in a request Show All Attributes. This operation lets you get the email content of the existing draft of a request Show All Attributes. This operation lets you get all the drafts present under a request Show All Attributes. This operation lets you delete the draft of a request Show All Attributes. This operation lets you view the details of a Request Template. This operation lets you get the list of all incident templates in the application.
This will provide basic set of template information. It will not provide fields, field properties and layout details. Show Default Attributes. This operation lets you get the list of all service templates in the application. Note : This operation will not work in multiple-instance.
Array of Objects. Number Read-Only. HTML Desc. The mode in which this request is created. Object Read-Only. Array Read-Only. String Read-Only. Date Object. Date Object Read-Only. To know more about task dependency, click here. To allow requesters to view tasks, select Allow requester to view tasks checkbox. Select Add pre-configured tasks after Service Request approval checkbox to mandate request approval for adding the tasks.
When this option is enabled, pre-configured tasks will be added to the request only after the request approval. Choose whether you want to manually trigger tasks or automatically trigger them on Request Creation or Approval. After defining the workflow, you'll need to configure the field and form rules, which enable you to dynamically hide or display information based on user actions. Users could be technicians or end users. You can also configure rules that are exclusive to requesters or technicians.
The various actions that you can configure to be executed by configuring Field and Form rules are as follows:. You can configure Field and Form rules for various scenarios. Click here for detailed information on how to configure the rules for specific scenarios. This page displays all the configured incident templates. The templates are listed by their name, description, created by, and whether they must be displayed to the Requester. On this page, you can create templates and also bulk delete them.
Note that if you delete any template that's already being used in any other module, the template will appear as inactive greyed out in the list view. You can activate it by editing the template and deselecting the Template not for further usage option in upper-right corner of the Incident Template Details page. You can reorder the templates by clicking the Reorder button. On the Template Categories page, you can move the categories to the required positions. Until you click Apply Changes , the resequenced categories are displayed in yellow, as shown in the following screen shot:.
Under individual templates, on hover over, Field and Form rules information is available. All Rights Reserved. Incident Template Incident Templates make it easy to log new incidents by pre-populating fields automatically. The SDAdmin can configure templates for incident and service requests. Edit each field to update the following properties: Field Name : Provide an appropriate field name, such as Request Type or Category Help Text : Provide a simple, brief description on what the field stands for; this will appear on hover over the field.
Options : Mandate the field, if necessary, and also choose if the field must be visible to the requester. Note that if you mandate the Item field, Category and SubCategory will be automatically mandated. Similarly, mandating Impact Details will mandate Impact.
Default Value Selectio : Depending on the field, select from the values displayed. For example, under Service , all available services or assets will be displayed, and you can choose a default, if necessary. To add any new field, go to the New Field tab in the right panel and select from the following Additional Fields: There are 9 field types that you can use, depending on your requirement. To enlarge the space for description, click the right corner of the description box and pull it down.
Price of any asset or error margins. Pick list For lists. List of available asset types Multi select For selectable values within a list. List of software applications installed. Radio For selecting just one item from a list. Available mobile phone or laptop models.
CheckBox For selectable values or decisions. Preview Template After you configure the template, use the Preview button to check how the template would appear to the Requester or the Technician. Configuring Incident Template Workflow When an incident is logged using the template, the template workflow defines the sequence of activities that must occur automatically. Under the Workflow tab, you need to configure Approval and Task Details.
Approval Details Choose whether all approvers must approve or if anyone person's approval is sufficient for the incident to progress to the next level. Task Details The template workflow allows you to define the sequence of activities that must occur automatically for the requests created using the template.
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